Returns Policy

Most items purchased from sellers listed on Carteezy.com are returnable within the return window, except those that are explicitly identified as not returnable.

For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account, UPI (in case of Pay on Delivery orders or pay and pick orders), the details for making such refund and the timelines are detailed in the refund policy available.

General Returns Policy

  • Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on carteezy.com or Carteezy Mobile App.
  • If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may facilitate scheduling a technician visit to your location. This visit is scheduled by purchased shop or the brand owner. Subject to Carteezy.com Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.
  • Return will be processed only if:
    • it is determined that the product was not damaged while in your possession;
    • the product is not different from what was shipped to you;
    • the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
  • If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Carteezy shall not be liable in any manner for any misuse or usage of such information.
  • Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
  • Products marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable except for the product those are picked up by the customer. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. For those items that are picked up by the customer are required to return to the shop for a refund or replacement.
  • No additional information is required to return an eligible order unless otherwise noted in the category specific policy.
  • Products may be eligible for replacement only if the same seller has the exact same item in stock.
  • Those items are picked up by the customer required to provide the purchase proof to qualify for a return or replacement.
  • If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you.
  • Grocery items those are returned after opening the packages are no eligible under this return policy

Categories with associated return with exceptions


Home Improvement
Category Return Policy
All home improvement supplies (drilling machines & accessories), Mopping supplies, Ladders (step & telescopic), fasteners & hooks etc 7 Days Returnable
This item is eligible for free replacement, within 7 days of delivery or customer pickup, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or store return by the customer We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. The items those are picked up by the customer need to return to the same store for refund eligibility
All Cleaning, Painting & Decor supplies (like mops/brooms, dustpans, paints, brushes, wallpapers, wall paintings etc.) Non Returnable
This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. The items those are picked up by the customer need to return to the same store for refund eligibility
All Plumbing, Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks), Sweeping cloths & wipes, Hot water dispensers, Building materials, Dimmer & Lighting controls, cord & power management etc. 7 Days Returnable
This item is eligible for free replacement, within 7 days of delivery or customer pickup, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or store return by the customer We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. The items those are picked up by the customer need to return to the same store for refund eligibility

Kitchen
Category Return Policy
Kitchen (new & Renewed) 7 Days Returnable
This item is eligible for free replacement, within 7 days of delivery or customer pickup, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or store return by the customer We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. The items those are picked up by the customer need to return to the same store for refund eligibility
All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.) 3 Days Returnable
This item is eligible for free replacement, within 3 days of delivery, customer pickup in an unlikely event of damaged, defective or different item delivered to you. Those orders are picked up by the customer are not eligible for refund or replacement under this category Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. The items those are picked up by the customer need to return to the same store for refund eligibility

Toys and Baby Products
Category Return Policy
Toys (new and Renewed) 7 Days Returnable
This item is eligible for free replacement, within 7 days of delivery or customer pickup, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or store return by the customer We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. The items those are picked up by the customer need to return to the same store for refund eligibility
Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products Non Returnable
This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. The items those are picked up by the customer need to return to the same store for refund eligibility
Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furnitures, Nursery Decor 7 Days Returnable
This item is eligible for free replacement, within 7 days of delivery or customer pickup, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or store return by the customer We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. The items those are picked up by the customer need to return to the same store for refund eligibility

Beauty, Health, and Groceries
Category Return Policy
Beauty Non Returnable
This item is non-returnable due to hygiene and personal care nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. This is not applicable for the items picked up by the customer from the store with pay and pick or pay at store The items those are picked up by the customer need to return to the same store for refund eligibility
Sports Nutrition (Whey Protein Powders and related Diet Supplements) 7 Days Returnable
This item is eligible for free replacement, within 7 days of delivery or customer pickup, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or store return by the customer We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. The items those are picked up by the customer need to return to the same store for refund eligibility
Mobility and Disability Aids, Joint Supports, Wheelchairs etc. 7 Days Returnable
This item is eligible for free replacement, within 7 days of delivery or customer pickup, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or store return by the customer We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. The items those are picked up by the customer need to return to the same store for refund eligibility
Household Supplies: Laundry Products (Detergents, Fabric Conditioners), Household Cleaners (Toilet Cleaners, Floor Cleaners, Hand washes, Tissues), Air Fresheners (Sprays, Gels) etc. Personal Care: Oral Care (Toothbrushes, toothpastes, mouthwashes etc); Feminine Hygiene (Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men’s Shaving – Razors, Blades, Shaving Foams, Brushes etc.; Men’s Beard Care – Beard Oil, Beard Serum etc.; Women’s Hair Removal – Wax Strips, Creams, Razors etc) Family Nutrition: (Infant Baby Food, Toddlers’ and Kids’ Health Drinks) Vitamin and Mineral Supplements: (Core Letter Vitamins, Multi-Vitamins) Contact Lenses and Related Products Health Care Products: Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers Non Returnable
This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. The items those are picked up by the customer need to return to the same store for refund eligibility
Medicines Non Returnable
This item is non-returnable due to hygiene and consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. This is not applicable for the items picked up by the customer from the store with pay and pick or pay at store In the event your order is rejected, a refund will be issued per Carteezy.com refund policy
Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipment 7 Days Returnable
This item is eligible for free replacement, within 7 days of delivery or customer pickup, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up or store return by the customer We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. The items those are picked up by the customer need to return to the same store for refund eligibility.
Personal Care Appliances: Oral Care Products and Appliances Non Returnable
This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. The items those are picked up by the customer need to return to the same store for refund eligibility
Grocery & Gourmet Non Returnable
This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. This is not applicable for the items picked up by the customer from the store with pay and pick or pay at store The items those are picked up by the customer need to return to the same store for refund eligibility